Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to rsapphire.in@gmail.com .
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- Account Related
- Shipping Information
- Exchange & Refund
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Account Related
How do I create an account on your website?
To create an account, click on the "Sign Up" or "Register" link on the top right corner of our website. Follow the prompts to enter your information, and you'll have an account in no time!
I forgot my password. How can I reset it?
No worries! Click on the "Forgot Password" link on the login page. We'll send you an email with instructions to reset your password.
Is my personal information safe with you?
es, your privacy is important to us. We use secure encryption protocols to protect your data. You can learn more by reading our Privacy Policy.
Can I change my account information, like my email or shipping address?
Of course! Log in to your account and go to the "Account Settings" or "Profile" section. From there, you can update your information.
What are the benefits of creating an account?
Creating an account allows you to track your orders, save your favorite items, and receive exclusive promotions and updates via email.
Shipping Information
How much does shipping cost?
Shipping costs vary based on your location and the size of your order. You can see the shipping fees during the checkout process before finalizing your purchase.
How long will it take for my order to arrive?
Shipping times depend on your location and the shipping method chosen. You can find estimated delivery times on the product page and during checkout.
Can I track my order?
Absolutely! Once your order ships, we'll send you a tracking number and a link to track your package's progress.
What should I do if my order is delayed or lost during shipping?
Contact our customer support team, and we'll assist you in tracking down your order or arranging a replacement if necessary.
Do you offer international shipping?
Yes, we offer international shipping to many countries. During checkout, you can select your country to see if we deliver to your location.
Exchange & Refund
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange. Please check our Returns & Refunds page for details.
How do I initiate a return or exchange?
Log in to your account, go to the "Order History" section, and select the order you wish to return or exchange. Follow the instructions provided there.
Do I have to pay for return shipping?
Return shipping costs may apply unless the return is due to a defect or an error on our part. Check our Returns & Refunds page for specific details.
How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive your returned item, but it may vary depending on your payment method and bank.
What if I receive a damaged or defective item?
Contact our customer support immediately, and we'll arrange for a replacement or a refund, as well as guide you on the return process for the damaged item.