RETURN & REFUND, CANCELLATION POLICY

Shipping Policy

• Our products are shipped within 24 hours of order placing and delivery happens
  within 3-5 days
• To return your product, please mail us at rsapphire.in@gmail.com 

Return Policy

We are committed to providing 100% customer satisfaction and are accountable for providing you guys with the best-finished goods. If you are still unsatisfied with your order for any reason, you can Refund/Exchange the product to us within 7 days from the delivery date, as per the terms and conditions mentioned below.

terms & Conditions

• The product should not be tried on more than once after opening for trial
  purposes, should be unwashed. There should be no stains, marks, stitches and holes in the product(s), caused by the customer.
• Product(s) should reach us in sellable condition, i.e., all tags and the original
  packaging should be intact and should be sent along with the product(s).
• An email should be sent immediately in case of any issue with the product(s)
  after the product is received to our support email at rsapphire.in@gmail.com 
• All replacement/refunds will only be processed after the product(s) have been
  received by our team and have cleared the quality check.
• The cash-on-delivery (COD) convenience charge would not be included in the
  the refund value of your order as these are non-refundable charges.
• In case of an empty box or missing item upon delivery, the case should be
  registered within 24 hours of delivery or else the company has all the rights to
  reject the complaint.

For all returns, you can reach us using email at: rsapphire.in@gmail.com. We will arrange Pickup for You Our Courier Partner Will pick Product from You within 2-4 Days and please Provide a specific valid reason for your return.

Note: If the customer’s pin code is non-serviceable by our courier partners, then the customer is liable to self-ship the product should be Send on Following

Address : C-56/2 first floor Wazirpur industrial area PIN code-110052

NOTE-Please do not ship your product by post office. We will not be responsible for such products, only ship with a registered post and in case of self-shipment, the shipping charge will be borne by you.

Exchange & Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your Exchange/Refund

Your exchange order will be processed as soon as your return will reach our warehouse and your exchange order id will be shared with you.

Your refund will be done in the form of store credit which will be valid for lifetime, and you can use it whenever you further want to shop with us, you will Received a Coupon Code on Your Email id whenever you want to place order just Enter the Coupon Code at the Time of Checkout in Apply Coupon Section.

Note- rsapphire.in has the right to accept or reject the return request on case-to-case basis depending upon the support shared by the customer.

Cancellation Policy

The cancellation request can be done within 24 hours of placing the order before Dispatching Your Product to you our Agent will Call you for Confirm Your Address, pin Code etc. at that time you can place Cancellation Request for Your order. If the order is shipped from the warehouse, it cannot be canceled. However,

if the product(s) is found to be wrong/damaged, you can raise a return request within 7 days of order delivery.

Note: If prepaid order gets RTO, then You will be provided with Store Credit that will be equivalent to your order value (valid for lifetime) when your undelivered product will be deliver to our warehouse. (49Rs Will Get debuted as shipping charges)

Need help?

Contact us at care@allurehook.com